Frequently asked questions


1.- What forms of payment are accepted?

A: We accept all forms of payment:

  • Interbank Transfer.
  • Pay-pal.
  • Bank Deposit.
  • Credit and debit cards (only in commercial premises).
  • 3, 6, 9 and 12 months without interest paying with TDC BBVA Bancomer (only in commercial premises).

2.- Do you have a delivery system?

A: Yes, we have a delivery system to all the Mexican Republic and Latin America.

3.- How long does it take for my shipment to arrive?

A: It depends on the type of shipment and amount of shipment.

  • National shipments: 7-12 days.
  • International Shipments: 15-20 days.

4.- Which bulb should I use for my lamp?

A: E12 4W LED and E27 4w LED spotlight.

5.- How long can I leave the lamp on?

A: 12hrs on and 12hrs off.

6.- What material are they made of?

A: Lamps 100% hand made, made with blown glass, iron and a bronze bath, mosaics and stained glass.

7.- What is the weight of the lamps?

A: It depends on the lamp but they go from 500 grams the smallest ones to 20 kg the biggest ones (depending on the number of pieces).

8.-What type of input is the pin?

A: Type A plug.

9.- Is the mosaic / screen interchangeable?

A: Yes, the mosaic can be changed to the color that the client likes and even personalized (this last one only under order).

10.- Can I put them or use them outdoors?

A: No, the lamps distributed by KUZU are only for indoor spaces.

11.- Can I request the installation of the lamp I purchase?

A: Yes, we can install the lamp with an additional charge or any electrical technician can do it.

12.- How should I clean my lamp?

A: You can clean it with a damp cloth, but in our care and advice section you can find more information about its care.

13.- How many volts is the plug?

A: From 10 to 125V.

It will be a pleasure for us to serve you.

Come to any of our branches and let yourself be amazed by the 100% Turkish crafts we have for you.