1.- What forms of payment are accepted?
A: We accept all forms of payment:
- Interbank Transfer.
- Bank Deposit.
- Credit and debit cards (only in commercial premises).
- 3, 6, 9 and 12 months without interest paying with TDC BBVA Bancomer (only in commercial premises).
2.- Do you have a delivery system?
A: Yes, we have a delivery system to all the Mexican Republic and Latin America.
3.- How long does it take for my shipment to arrive?
A: It depends on the type of shipment and amount of shipment.
- National shipments: 7-12 days.
- International Shipments: 15-20 days.
4.- Which bulb should I use for my lamp?
A: E12 4W LED and E27 4w LED spotlight.
5.- How long can I leave the lamp on?
A: 12hrs on and 12hrs off.
6.- What material are they made of?
A: Lamps 100% hand made, made with blown glass, iron and a bronze bath, mosaics and stained glass.
7.- What is the weight of the lamps?
A: It depends on the lamp but they go from 500 grams the smallest ones to 20 kg the biggest ones (depending on the number of pieces).
8.-What type of input is the pin?
A: Type A plug.
9.- Is the mosaic / screen interchangeable?
A: Yes, the mosaic can be changed to the color that the client likes and even personalized (this last one only under order).
10.- Can I put them or use them outdoors?
A: No, the lamps distributed by KUZU are only for indoor spaces.
11.- Can I request the installation of the lamp I purchase?
A: Yes, we can install the lamp with an additional charge or any electrical technician can do it.
12.- How should I clean my lamp?
A: You can clean it with a damp cloth, but in our care and advice section you can find more information about its care.
13.- How many volts is the plug?
A: From 10 to 125V.
It will be a pleasure for us to serve you.
Come to any of our branches and let yourself be amazed by the 100% Turkish crafts we have for you.